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The concentration of business in the Australian capital cities means as a consequence the concentration of support services to these businesses. This is a real problem for those in rural Australia to get access to the same level of high quality services that can only be built on the investment allow...

Have you ever rented a car, and then went to the shop and got yourself a new car stereo, fancy alloy wheels, and a new coat of paint? Most likely you wouldn't consider such a thing. You would not even put the rental car through the car-wash. Topping up the fuel, but that is about as far...

Many small business owners have not heard of the option "Managed Services" - and those that have think of either a "rent-the-IT-guy", or a service only for the very large companies. None of this is true, at least, not any more. Aurelian Group has introduced a comprensive managed ...

Running a small business in Australia is not without its challenges. Add to that the compliance requirements, and you have good reason to feel on edge. It is not that there is not enough information out there - we are practically drowning in policies, procedures, guidelines, requirements, and templa...

Pay attention next time you drive: there are those that switch on the fog-lights (no, I am not referring to the day-time running lights) during a clear day or evening. Why? Somehow it generates the perception that it makes their German luxury sedan or SUV faster or distinctively more "sporty...

"The Perfect CRM" - or "The Perfect Tool to manage Agile Delivery" - how much are you willing to spend for "perfection"? It turns out, you'll have to budget much more than initially intended. Read on...

The perception of perfection

What is perfect anyway? Is it what the c...

With COVID-19 causing many businesses to lock their offices and have their employees work from home, there is a renewed interest in a "digital business" - so that people could be productive from everywhere - or anywhere. But is that really all a digital business is? A shared cloud storage,...

Sending an email - we don't really think about what it takes to make the email arrive at the destination. You type your text, enter the recipients address, add a concise subject, and hit send. But when moving from a consumer email address (provided by your internet service provider, or a Gmail, Yaho...

If any role has become prevalent in the last five years, it is the "Customer Success Manager" at Business Application vendors. The premise is that successful customers buy more software - simple, clear, and difficult to dispute. But customer success has many dimensions - short, mid, and lo...

Zoho Remotely is a set of tools for businesses to facilitate remote work during the lock-down. Launched in March 2020, and initially made available for free till July 1st 2020, at which time Zoho would re-evaluate the need for this software. Since many areas are still dealing with the COVID-19 pande...