If any role has become prevalent in the last five years, it is the "Customer Success Manager" at Business Application vendors. The premise is that successful customers buy more software - simple, clear, and difficult to dispute. But customer success has many dimensions - short, mid, and lo...

Zoho Remotely is a set of tools for businesses to facilitate remote work during the lock-down. Launched in March 2020, and initially made available for free till July 1st 2020, at which time Zoho would re-evaluate the need for this software. Since many areas are still dealing with the COVID-19 pande...

The last decade was filled with the term: Digital Transformation. The "Cloud" was going to bring the "fourth industrial revolution". There certainly have been some changes in the last decade, but a revolution? - Far from it. A much larger and faster transformation occurred during...

When is money not money? Not to disregard the various financial constructions, in a general sense money is money when you have it at your disposal. For small businesses and startups, the liquid cash position is essential to survival. It is not lack of profitability that does many busine...

Payroll in Australia has some unique requirements. Single Touch Payroll has been a requirement for two years now, with the final exceptions expiring by July 1st prior to Covid19 - if you are not on a STP compliant payroll system by now, you only have weeks to get this arranged. An...

At the time I am writing this, we are coming out of the most severe lockdown as a response to Covid-19. While many have lost their employment, others have come to terms with working from home. Now that we are preparing to go back to our offices to work, there are some lessons to be lear...

Australia is often referred to as "The Lucky Country" - blessed with beautiful scenery, natural wonders, areas with great soil for agriculture, and resources. Many resources. But luck does not give you the edge, the edge is gained by understanding the advantages and using these to compete....

The COVID-19 crisis is affecting us all. We will also get through it. So far, we have survived at least two cataclysmic impacts (Younger Dryas), super-volcano eruptions (Toba), various forms of plague, and the Spanish Flu - and we survived all that without the wonders of modern technology or medicin...