Cloud and Mobile - they go hand in glove. But how mobile-friendly is your business process, and is the suite of applications supporting this? What is mobile anyway? Does this mean running everything on a mobile phone? And should you jump in, just because "it's there"? What are the consider...

If you run a business, you have email. What's left to innovate with email? This same question was posed in 2004, when Google launched GMail. The innovation Google brought to the table was: "don't browse but search your inbox". This was a massive innovation - it changed the way we handled o...

A "purpose driven business", fashionable, but what is it exactly? And what purpose is driven by the business? Most importantly - does it matter?

The answer to the last question is YES! It matters - but not in the way you would expect. In this article, we break down the purpose, and what dr...

Implementing new business software is hard. Way harder than it should be - and usually we are the cause of the complexity. We tend to understand what we do in the business, but we do not fully understand why we do it, leading for overestimating the complexity of the process. There are three simple r...

Go and ask for a quote for an IT solution delivery, and the first thing you get asked is: "What is the scope?" Seems fair - if you want to get a price commitment, you will be asked for a functionality boundary. But what does this actually do to the delivery of your solution? Nothing good, ...

Much has been said about agile, and much is continued being said. Agile deployments of software fail, and agile deployments of software succeed... And every so often an article pops up which contributes to the common misconceptions that create the weak foundations to build your agile deployment. Let...

On 19 and 20 September 2019, the Zoho team visited Sydney with the Zoholics customer conference. Every year, this conference gets bigger, and better. With this year a number of BIG announcements from the Zoho team with regards to the already excellent value offer of Zoho One. In this post we will br...

If you ever played a computer game, you know that great games start easy, and incrementally introduce new complexities. As Nolan K. Bushnell coined the phrase to describe the best games: "easy to learn, difficult to master". So what does this have to do with business applications? Surely, ...

When you offer IT support to multiple clients, or in a complex environment, you want to be able to do this in the most effective and efficient manner. No time wasted on finding the support emails - everything should be at the fingertips. Further, there are a myriad of server, client, and device oper...

I have been in the business of implementing business solution for over 25 years. During this time, I have been amazed at two things: 1). the incredible speed of innovation in this sector, and 2). the incredible inertia of silly requirements that keep us from utilising these innovations. No - this is...

When you change your business model from advisory to full software sales, implementation and support partner, it is not a trivial change. Added to that, a full technology change from Microsoft to Zoho, it is an opportunity that does not come without risk. The numbers are in, and it is looking very p...

Ransomware is creeping into business and government systems seemingly unimpaired by the counter measures they put in place. Antivirus and malware protection are not a luxury, but they can only keep up with the newly released infections, at best. The weak point remains the user as entry point, and sy...

Missed the webinar on Pipeline Management in CRM? No problem - this webinar was free, and is therefore posted on YouTube. You can find it under the Aurelian Group YouTube page (if you like the content, please subscribe). 

I would like to share with you two different experiences I have had dealing with support - in both cases the respective companies were represented by courteous support agents, willing to do what is necessary to resolve a ticket satisfactory. Yet the outcome and experience could not have been a bigge...

Over the last decade or so, many technology vendors have made significant investments in Customer Success Management Teams, but the definition of customer success varies from vendor to vendor. In his book "The Outcome Generation", Paul starts by clearly defining the three generations of su...

Customer success teams are here to stay. It is inevitable that the vendor of a subscription based software application takes a keen interest in the success that has been achieved with that software. After all, even the most specialised software application is in danger of being "commoditised...