Email has been part of business communications for a long time now. While in the mid-90's it was predominantly FAX, now the joke is not being the "first person with a fax machine", it is the "last person". Email brings many advantages. A few decades ago it was predominantly cost,...

When we lead in 2021, it is tradition to do a round-up of the year past. 2020 was a year that does not deserve such accolade. You are reading this article - great, you made it through. Let's leave it at that. I'd rather focus on the year ahead. And in particular, what we can do to make it succes...

The "fourth industrial revolution" is upon us. That may be true, but it will not look like what they concoct in Davos - the digital transformation will be an enabler for small business, serving their communities, and while opening trade on a global scale. "Transnational Localism"...

Have you ever rented a car, and then went to the shop and got yourself a new car stereo, fancy alloy wheels, and a new coat of paint? Most likely you wouldn't consider such a thing. You would not even put the rental car through the car-wash. Topping up the fuel, but that is about as far...

Running a small business in Australia is not without its challenges. Add to that the compliance requirements, and you have good reason to feel on edge. It is not that there is not enough information out there - we are practically drowning in policies, procedures, guidelines, requirements, and templa...

Pay attention next time you drive: there are those that switch on the fog-lights (no, I am not referring to the day-time running lights) during a clear day or evening. Why? Somehow it generates the perception that it makes their German luxury sedan or SUV faster or distinctively more "sporty...

"The Perfect CRM" - or "The Perfect Tool to manage Agile Delivery" - how much are you willing to spend for "perfection"? It turns out, you'll have to budget much more than initially intended. Read on...

The perception of perfection

What is perfect anyway? Is it what the c...

With COVID-19 causing many businesses to lock their offices and have their employees work from home, there is a renewed interest in a "digital business" - so that people could be productive from everywhere - or anywhere. But is that really all a digital business is? A shared cloud storage,...

Sending an email - we don't really think about what it takes to make the email arrive at the destination. You type your text, enter the recipients address, add a concise subject, and hit send. But when moving from a consumer email address (provided by your internet service provider, or a Gmail, Yaho...

If any role has become prevalent in the last five years, it is the "Customer Success Manager" at Business Application vendors. The premise is that successful customers buy more software - simple, clear, and difficult to dispute. But customer success has many dimensions - short, mid, and lo...