With COVID-19 causing many businesses to lock their offices and have their employees work from home, there is a renewed interest in a "digital business" - so that people could be productive from everywhere - or anywhere. But is that really all a digital business is? A shared cloud storage,...

If any role has become prevalent in the last five years, it is the "Customer Success Manager" at Business Application vendors. The premise is that successful customers buy more software - simple, clear, and difficult to dispute. But customer success has many dimensions - short, mid, and lo...

Zoho Remotely is a set of tools for businesses to facilitate remote work during the lock-down. Launched in March 2020, and initially made available for free till July 1st 2020, at which time Zoho would re-evaluate the need for this software. Since many areas are still dealing with the COVID-19 pande...

The last decade was filled with the term: Digital Transformation. The "Cloud" was going to bring the "fourth industrial revolution". There certainly have been some changes in the last decade, but a revolution? - Far from it. A much larger and faster transformation occurred during...

When is money not money? Not to disregard the various financial constructions, in a general sense money is money when you have it at your disposal. For small businesses and startups, the liquid cash position is essential to survival. It is not lack of profitability that does many busine...

Payroll in Australia has some unique requirements. Single Touch Payroll has been a requirement for two years now, with the final exceptions expiring by July 1st prior to Covid19 - if you are not on a STP compliant payroll system by now, you only have weeks to get this arranged. An...

At the time I am writing this, we are coming out of the most severe lockdown as a response to Covid-19. While many have lost their employment, others have come to terms with working from home. Now that we are preparing to go back to our offices to work, there are some lessons to be lear...