Implementing new business software is hard. Way harder than it should be - and usually we are the cause of the complexity. We tend to understand what we do in the business, but we do not fully understand why we do it, leading for overestimating the complexity of the process. There are three simple r...

On 19 and 20 September 2019, the Zoho team visited Sydney with the Zoholics customer conference. Every year, this conference gets bigger, and better. With this year a number of BIG announcements from the Zoho team with regards to the already excellent value offer of Zoho One. In this post we will br...

In any startup scenario, there are two things you will never have enough of: time and cash -  the latter at least until a successful funding round. A great practice for any startup is to practice being lean - it teaches you to be frugal with these two scarce commodities of time and money, so th...

If you ever played a computer game, you know that great games start easy, and incrementally introduce new complexities. As Nolan K. Bushnell coined the phrase to describe the best games: "easy to learn, difficult to master". So what does this have to do with business applications? Surely, ...

I have been in the business of implementing business solution for over 25 years. During this time, I have been amazed at two things: 1). the incredible speed of innovation in this sector, and 2). the incredible inertia of silly requirements that keep us from utilising these innovations. No - this is...

When you change your business model from advisory to full software sales, implementation and support partner, it is not a trivial change. Added to that, a full technology change from Microsoft to Zoho, it is an opportunity that does not come without risk. The numbers are in, and it is looking very p...

Ransomware is creeping into business and government systems seemingly unimpaired by the counter measures they put in place. Antivirus and malware protection are not a luxury, but they can only keep up with the newly released infections, at best. The weak point remains the user as entry point, and sy...

Over the last decade or so, many technology vendors have made significant investments in Customer Success Management Teams, but the definition of customer success varies from vendor to vendor. In his book "The Outcome Generation", Paul starts by clearly defining the three generations of su...