I would like to share with you two different experiences I have had dealing with support - in both cases the respective companies were represented by courteous support agents, willing to do what is necessary to resolve a ticket satisfactory. Yet the outcome and experience could not have been a bigge...
Over the last decade or so, many technology vendors have made significant investments in Customer Success Management Teams, but the definition of customer success varies from vendor to vendor. In his book "The Outcome Generation", Paul starts by clearly defining the three generations of su...
Let me start this post with a disclaimer: when it comes to video scripting, recording and editing, I don't know what I am doing. What I do know is that I don't script, and only marginally edit the end result. Is it professional? No - but it is authentic. Any errors in the videos are the fault of the...
I am honoured to be featured in this months Spotlight of Realise Busines at PubBiz in Surry Hills. Realise Business is the leading Not-For-Profit business advisory service to small and mid-sized businesses in New South Wales. PubBiz is one of their many initiatives that help small business owners co...
Customer success teams are here to stay. It is inevitable that the vendor of a subscription based software application takes a keen interest in the success that has been achieved with that software. After all, even the most specialised software application is in danger of being "commoditised...
Zoho has recently released MarketingHub - the one stop app for building and maintaining your marketing funnel. As we are used from Zoho - the MarketingHub is a powerful product in itself, managing the entire marketing funnel - but it is also integrated with other Zoho applications to provide an inte...
Webinars are an effective, inexpensive, and efficient way to share information - the webinar can be shared to audiences of varying sizes, and can reach anyone with a device that can reach the internet. But there are drawbacks to a lot of the webinar software as provided. Some software requires you t...
Starting your own business? Or you have started and it is now time to get your accounting away from the receipt-box (read: shoe-box) and spreadsheets into an actual accounting package? Great! That means you are readying your business for further growth. But where to start and how much does it cost?
T...
On September 15 2018, Zoho announced the introduction of the "Flexible User" licence, next to the "All Employee" licence for Zoho One, while at the same time introducing a minimum take-off for the "All Employee" licence to five employees. In practice, this meant that a ...
Zoho Expense is the expense management solution of choice for organisations ranging from very small to global enterprises. Many modern ERP solutions provide an expense management solution either as an add-on, or built-in. Still, a number of companies choose to implement Zoho Expense instead, due to ...
CRM (Customer Relationship Management) Solutions have been around for over two decades (in one form or another - I started my journey in sales activity management (SAM) in 1996 - and the solutions have evolved significantly since that time). CRM may have evolved, a lot of the questions regardi...
Many entrepreneurs and small business owners outsource their accounting and bookkeeping needs, so they can focus on the growth of their business. And most bookkeepers do an excellent job of keeping the books away from the continuous descent into a state of total disorder - and accountants, in partic...
"We know why projects fail; we know how to prevent their failure - so why do they still fail?" - Martin Cobb
If you are involved in delivering ICT projects, you must have heard this phrase coined more than once - I came across this well over a decade ago (and it was not a new discovery then...
Expenses - without incurring expenses, it is impossible to conduct business. Whether you are a sole entrepreneur, or a large enterprise - expenses are part of doing business. Whether you use petty cash, or a corporate credit card - the hidden costs of expenses are in the handling of the administrati...
November is the second month of Spring here in Australia - and over the weekend we had temperatures soaring to the mid-to high 30's (even over 40's at the hottest point point of the day Friday - this is degrees Celsius, about 100 degrees Fahrenheit). One cannot help but to want for a nice cold water...
A few weeks ago, I wrote about the comprehensive features of SalesIQ (https://www.aurelian-group.com/blogs/post/engage-and-convert-website-visitors-with-salesiq). Now Zoho has introduced two new and powerful features to engage with your visitors - a ChatBot, and a Chat from Email functionality.
NOTE: from February 15 2019 the Zoho has updated the price list for Zoho One, and the minimum requirement for 5 users is no longer in place. To read more: https://www.aurelian-group.com/blogs/post/zoho-has-updated-the-price-of-zoho-one-again-and-it-is-great-news
This week, Zoho intr...
Agile has been around for a while - quite a while indeed. And it is still, for a lack of a better word, "fashionable" as an implementation method for business applications. Is it successful? The proliferation of Agile as method of choice seems to indicate success, but are "agile"...
Organising events is something a lot more common than one might think. It is not just the major conference organisers, or the large corporates. Events are organised by small businesses, local councils, sports clubs, not-for-profit organisations, charities, and they can be local as well as regionally...
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