If any role has become prevalent in the last five years, it is the "Customer Success Manager" at Business Application vendors. The premise is that successful customers buy more software - simple, clear, and difficult to dispute. But customer success has many dimensions - short, mid, and lo...

The last decade was filled with the term: Digital Transformation. The "Cloud" was going to bring the "fourth industrial revolution". There certainly have been some changes in the last decade, but a revolution? - Far from it. A much larger and faster transformation occurred during...

When is money not money? Not to disregard the various financial constructions, in a general sense money is money when you have it at your disposal. For small businesses and startups, the liquid cash position is essential to survival. It is not lack of profitability that does many busine...

Australia is often referred to as "The Lucky Country" - blessed with beautiful scenery, natural wonders, areas with great soil for agriculture, and resources. Many resources. But luck does not give you the edge, the edge is gained by understanding the advantages and using these to compete....

The COVID-19 crisis is affecting us all. We will also get through it. So far, we have survived at least two cataclysmic impacts (Younger Dryas), super-volcano eruptions (Toba), various forms of plague, and the Spanish Flu - and we survived all that without the wonders of modern technology or medicin...

When ready to start your Digital Business Transformation Journey, you have selected the platform, and assembled the team to implement (Systems Integrator, Software Vendor, or a collection of contractors) - there even is the Scrum Master. But how do you decide to select the Product Owners? Simple, ri...

What is the most important thing to focus on when selecting a business application? Hands down, it is outcome. Yet we seem to be conditioned to focus on features. Features don't deliver anything, unless you use them - and used features may not lead to the outcome you need. Why are we focused on feat...

The office has gone through some interesting evolution over the last century - from a classroom style where the "manager" sits in the front, and rows of employees with typewriters in front of them hitting the right levers on these noisy machines - to the Beanbag, Pool and Foosball table fi...

Cloud and Mobile - they go hand in glove. But how mobile-friendly is your business process, and is the suite of applications supporting this? What is mobile anyway? Does this mean running everything on a mobile phone? And should you jump in, just because "it's there"? What are the consider...

Windows 7 is my favourite version of Windows released by Microsoft. And it is still supported - but that ends on January 14 2020. What are the options? What are the implications, and do you need to buy a new PC to run Windows 10? Chances are - yes, you do need to upgrade if your current computer has...