Blog

Put simply, Zoho Desk is a ticketing application that enables organised and orderly assignment, communication and processing of support tickets, feature requests, and any other kind of services you can think of that can fit into the mold of a ticketing system.

But instead of blathering further, let's...

Included in the Zoho One suite is Zoho Meeting. A comprehensive meeting and webinar tool. The main competitor for Zoho Meeting is Zoom (some say Microsoft Teams, but really? Only because it comes with Office). The biggest benefits of Zoho Meeting were the integration to other Zoho products, a profes...

Over the last decade or so, Linux adoption hovered between 1 and 2 percent - where earlier in 2024 it broke the 3 percent. That was a massive deal for the Linux community, but for regular computer users, it remained unnoticed. Until now - the stat counter closed in July 2024 with 4.45% of all deskto...

The following applies to all Aurelian Group customers with an active subscription to our services.

After June 28 2024, we have a new and streamlined support and feature request system in place. This allows you to keep better track of your tickets and their progress, as well as provide you with direct...

Zoho keeps on innovating; delivering new functionality in existing products, as well as launching entirely new products. But is that enough  to get better insight in what makes Zoho stand apart from all the other Tech providers (big or otherwise), we invite you to watch the Keynote Address by S...

Small business is the motor of the economy in Australia. At Aurelian Group, we want to add our support to small businesses, as a way to give back to the small business community. For a limited time, our Small Business plan is discounted. This means you get to enjoy our services that include software...

Business Applications are increasingly commoditised - a subscription away from the next best thing in business applications. The applications are designed to get you "productive" in the shortest possible time (especially when there is a short time for trial). Each application may perform o...

Managing a business, large or small, means you will be managing transitions due to change. Internal change, such as pro-active market expansion, diversification, or internal organisational re-alignment (excuse my corporate speak here). Or external change in market conditions, legislation (when is th...

When it comes to accounting packages, there are two names that stick out in Australia: Xero and MYOB. MYOB has been the accounting package for small businesses in Australia until Xero started their push towards accountants as their market channel. A brilliant strategy, brilliantly executed. Now for ...

Predictions are tricky - it tends to be that only those predictions you do not commit to writing are coming true. Whether this is "observer bias" (i.e. now it is predicted, one could measure and influence the outcome), or simply a matter of luck - the fact of the matter is that predictions...