On 28 December 2023 published 4 predictions for 2024 (read the article here) - it is now time to take stock and see which of these predictions have materialised, which have not (yet), and which were completely off the mark. 

On the last day of October this year, Zoho celebrated a decade of SalesIQ. Naturally, this is a reflective moment for them, also building and nourishing a very powerful engagement platform used all over the world. They reflected on the the features they added along the way and took special care to c...

Many businesses lack the time or resources to handle their social media accounts. However, this does not negate the need for social media management. People expect to be able to communicate with companies through social media. Social media can help your business reach your customers, gain valuable i...

But first, what exactly is Zoho Recruit?

Well, Zoho calls it an 'Applicant Tracking System', but to you and me, it's basically recruitment. But, it does so much more than that. It manages the recruitment pipeline, so you don't have to! But what exactly does it manage? Well, first it will sp...

Any business owner knows this - a business is like an organism. When all goes well, it grows, it moves, it thrives. But business can get "sick" as well. And often, the symptoms are managed but rarely addressed at the root cause. Sounds familiar? We do the same with our own health, why woul...

In short, it's a cloud-based storage solution.

But it's more than that. It integrates with almost all the Zoho One suite. For example, we can use Flow to create a folder structure with a trigger from CRM that ensures folders are created when a deal is created.

What else? We can upload videos and easil...

Well, FSM is an acronym that means Field Service Management. It's a tool that can help you manage work orders and even billing for field teams. For example, if you provide services that go directly to customers, this software would be perfect for you.

Until now, the dispatch console had three views:

G...

Let's get one thing very clear - unless you are a banker or an undertaker, the current economic climate is tough (very tough).  For some of it, we are affected by the international economic headwind coming our way due to global supply-chain, weak and feckless leadership, avoidable conflicts, an...

Put simply, Zoho Desk is a ticketing application that enables organised and orderly assignment, communication and processing of support tickets, feature requests, and any other kind of services you can think of that can fit into the mold of a ticketing system.

But instead of blathering further, let's...

Included in the Zoho One suite is Zoho Meeting. A comprehensive meeting and webinar tool. The main competitor for Zoho Meeting is Zoom (some say Microsoft Teams, but really? Only because it comes with Office). The biggest benefits of Zoho Meeting were the integration to other Zoho products, a profes...