But what is Zoho FSM?
Well, FSM is an acronym that means Field Service Management. It's a tool that can help you manage work orders and even billing for field teams. For example, if you provide services that go directly to customers, this software would be perfect for you.
The Dispatch Console: The Beating Heart of FSM.
Until now, the dispatch console had three views:
For the sake of being thorough, Gantt is a timeline, map is, well, a map, and Calendar is a calendar.Gantt
Map
Calendar
Now you have a grid.
The grid view compile more information in one place. It takes the technician availability from the map view. You can view all service appointments. You can see resource utilisation and territory-based work density. The opportunities to maximise efficiency are there, you need only embrace them.
Multiple Types of Job Assignment
Using the information mentioned above, the dispatcher can also assign not only for availability, but also skill and territory (area) based assignment - all at a glance.
Your technicians special skills.
Efficient work assignment.
Reduce travel expenses by assigning according to territory.
Aurelian Group offers full end-to-end services for Zoho One.
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