The services industry is changing. What are the challenges faced in the rapidly changing cloud application market, and how can mixing "gig-economy" with the traditional delivery practice alleviate these challenges?

The RFx process has its intents and purposes on both sides of the contracting partners. Unfortunately, they are not the same in a fundamental way. The table below shows the different perspectives that typically arise in this process.

The Customer Success teams are a way to bring some form of control back to the vendor, helping to forge the quickest path to success.... in theory at least, as the Customer Success teams have no contractual engagement on the implementation project, other than advisor.

How would the market expect the System Integrators, Managed Services Partners, or the Captive Services organisations of software vendors to adjust to the Digital Transformation?

With every technological advancement, there are unintended side-effects that need to be recognised and addressed - and addressed they will be, either by design, or via conflict, if our history is a good measure for predicting the future.

There is no getting around it - everybody is talking about it, thinking about it, and your Information Technology services partner is certainly monetizing it. But what is Digital Transformation? Is it the next industrial revolution, or are we all taking a ride on the Buzzword Bandwagon?