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Time seems to go faster when you are in a high pressure project - tasks fall behind, no matter how much slack was added to the plan.

No matter the construct of the program - there is a finite amount of money that can be allocated to the program. For that money, one has to balance speed (time to value), specification (functionality) and quality (ability and longevity to realise value).

Well over 70% of implementations are still deemed "a failure" by either not meeting the budget, scope (specification) or time (to value). In the vast majority of these cases, it is the expectation mismatch that is the root cause.

Governance - Without it any program or project is destined to fail. Is it the secret sauce for success? How much governance, and when is it too much?

When failure is not an option, when the consequences of failure are catastrophic, our first response is to put safeguards in place - with redundancy. As a result, the system became bigger, and more complex. It is not too big to fail, but failure is inevitable.

The services industry is changing. What are the challenges faced in the rapidly changing cloud application market, and how can mixing "gig-economy" with the traditional delivery practice alleviate these challenges?

The RFx process has its intents and purposes on both sides of the contracting partners. Unfortunately, they are not the same in a fundamental way. The table below shows the different perspectives that typically arise in this process.

In this article we explore the customer centricity in a software services practice and compare the elements against the more "traditional" ways of delivering software services.

The Customer Success teams are a way to bring some form of control back to the vendor, helping to forge the quickest path to success.... in theory at least, as the Customer Success teams have no contractual engagement on the implementation project, other than advisor.

A high performing team - we want to work with one, lead one, and be in one. Everyone wants to be on the winning team! But is a winning team automatically a high performing team? Or in the reverse - if the team does not win, is there something wrong with the team performance?