"If you fail to plan, you are planning to fail" - wise words that are attributed to both Benjamin Franklin and Winston Churchill. But the statement is incomplete - you should plan for success, but you must also plan for failure.

With every technological advancement, there are unintended side-effects that need to be recognised and addressed - and addressed they will be, either by design, or via conflict, if our history is a good measure for predicting the future.

Over the years, the methodologies to implement business systems, ERP and CRM, have evolved. Especially the vendor developed methodologies are constantly refined. However, a trend that has been taking off with the cloud adoption is Agile.

Business Systems Implementation is hard, and expensive. The company is investing significant time and money to get the new system up and running, with an expectation of Return On Investment.

There is no getting around it - everybody is talking about it, thinking about it, and your Information Technology services partner is certainly monetizing it. But what is Digital Transformation? Is it the next industrial revolution, or are we all taking a ride on the Buzzword Bandwagon?