Leadership

Blog tagged as Leadership

Lies, damn lies, and spreadsheets

November is the second month of Spring here in Australia - and over the weekend we had temperatures soaring to the mid-to high 30's (even over 40's at the hottest point point of the day Friday - this is degrees Celsius, about 100 degrees Fahrenheit). One cannot help but to want for a nice cold water...

Matt Koopmans
04.11.18 02:00 PM - Comment(s)
Selecting your business application? Define the spectrum between "Analysis Paralysis" and "Extinction by Instinct"

Choice is a strange thing - when there is none, we all wish we had it. When there is choice abound, we tend to stick to what we know (or think we know). Too much choice of seemingly similar things, and we tend to paralyse like a deer in front of headlights. The choice for business applications prove...

Matt Koopmans
16.07.18 04:26 PM - Comment(s)
5 Rules for a Lean CRM - Keep it real

Post four of a series of five in which we focus on how to implement and maintain a lean, functional CRM. Five simple rules to set you up for an effective customer relationship management system that will provide you lasting benefits. We have addressed how to keep the system simple and consistent, an...

Matt Koopmans
11.06.18 02:07 PM - Comment(s)
5 Rules for a Lean CRM - Keep your team engaged

Post three out of five - five rules for a lean CRM - today we explore how to keep the team engaged. CRM can be a dull environment where sales people register their leads, opportunities, and account activities. CRM can be a good communication tool for what happened, is happening, and is likely to hap...

Matt Koopmans
04.06.18 05:22 PM - Comment(s)
Expectations 2: Cost and Value
No matter the construct of the program - there is a finite amount of money that can be allocated to the program. For that money, one has to balance speed (time to value), specification (functionality) and quality (ability and longevity to realise value).
Matt Koopmans
22.04.18 06:03 PM - Comment(s)
Expectations 1: adding the fifth wheel with customisation
Well over 70% of implementations are still deemed "a failure" by either not meeting the budget, scope (specification) or time (to value). In the vast majority of these cases, it is the expectation mismatch that is the root cause.
Matt Koopmans
22.04.18 06:03 PM - Comment(s)
Taming the Governance-monster
Governance - Without it any program or project is destined to fail. Is it the secret sauce for success? How much governance, and when is it too much?
Matt Koopmans
22.04.18 06:03 PM - Comment(s)
The services industry is changing. What are the challenges faced in the rapidly changing cloud application market, and how can mixing "gig-economy" with the traditional delivery practice alleviate these challenges?
Matt Koopmans
22.04.18 06:02 PM - Comment(s)
Why traditional RFx processes result in a bad deal - rethinking the RFx in a transforming industry
The RFx process has its intents and purposes on both sides of the contracting partners. Unfortunately, they are not the same in a fundamental way. The table below shows the different perspectives that typically arise in this process.
Matt Koopmans
22.04.18 06:01 PM - Comment(s)
The customer-centric services practice
In this article we explore the customer centricity in a software services practice and compare the elements against the more "traditional" ways of delivering software services.
Matt Koopmans
22.04.18 06:00 PM - Comment(s)
The increasing scope of Customer Success Management
The Customer Success teams are a way to bring some form of control back to the vendor, helping to forge the quickest path to success.... in theory at least, as the Customer Success teams have no contractual engagement on the implementation project, other than advisor.
Matt Koopmans
22.04.18 06:00 PM - Comment(s)
High performing teams - perception is not always reality
A high performing team - we want to work with one, lead one, and be in one. Everyone wants to be on the winning team! But is a winning team automatically a high performing team? Or in the reverse - if the team does not win, is there something wrong with the team performance?
Matt Koopmans
22.04.18 06:00 PM - Comment(s)
Digital Transformation and the Services Practice - not business as usual
How would the market expect the System Integrators, Managed Services Partners, or the Captive Services organisations of software vendors to adjust to the Digital Transformation?
Matt Koopmans
22.04.18 05:59 PM - Comment(s)
Why we are secretly disappointed with the ERP/CRM implementation, and what to do about it
It seemed such a great idea at the time - implementing the new business application. The benefits would be realised without question. But where are the benefits when all is done?
Matt Koopmans
22.04.18 05:58 PM - Comment(s)
Project Recovery - find common ground when success seems out of reach
No matter what the indicators of failure are (either time, budget, scope, or any combination of these), or the construct of the project (Agile, Time and Material, Fixed Fee) - there are several mandatory steps and conditions to ensure any recovery is successful in getting the project back on track.
Matt Koopmans
22.04.18 05:57 PM - Comment(s)
Plan your failures if you want to succeed
"If you fail to plan, you are planning to fail" - wise words that are attributed to both Benjamin Franklin and Winston Churchill. But the statement is incomplete - you should plan for success, but you must also plan for failure.
Matt Koopmans
22.04.18 05:56 PM - Comment(s)