Implementing new business software is hard. Way harder than it should be - and usually we are the cause of the complexity. We tend to understand what we do in the business, but we do not fully understand why we do it, leading for overestimating the complexity of the process. There are three simple r...

Go and ask for a quote for an IT solution delivery, and the first thing you get asked is: "What is the scope?" Seems fair - if you want to get a price commitment, you will be asked for a functionality boundary. But what does this actually do to the delivery of your solution? Nothing good, ...

Much has been said about agile, and much is continued being said. Agile deployments of software fail, and agile deployments of software succeed... And every so often an article pops up which contributes to the common misconceptions that create the weak foundations to build your agile deployment. Let...

On 19 and 20 September 2019, the Zoho team visited Sydney with the Zoholics customer conference. Every year, this conference gets bigger, and better. With this year a number of BIG announcements from the Zoho team with regards to the already excellent value offer of Zoho One. In this post we will br...

If you ever played a computer game, you know that great games start easy, and incrementally introduce new complexities. As Nolan K. Bushnell coined the phrase to describe the best games: "easy to learn, difficult to master". So what does this have to do with business applications? Surely, ...

When you offer IT support to multiple clients, or in a complex environment, you want to be able to do this in the most effective and efficient manner. No time wasted on finding the support emails - everything should be at the fingertips. Further, there are a myriad of server, client, and device oper...

I have been in the business of implementing business solution for over 25 years. During this time, I have been amazed at two things: 1). the incredible speed of innovation in this sector, and 2). the incredible inertia of silly requirements that keep us from utilising these innovations. No - this is...

When you change your business model from advisory to full software sales, implementation and support partner, it is not a trivial change. Added to that, a full technology change from Microsoft to Zoho, it is an opportunity that does not come without risk. The numbers are in, and it is looking very p...

Ransomware is creeping into business and government systems seemingly unimpaired by the counter measures they put in place. Antivirus and malware protection are not a luxury, but they can only keep up with the newly released infections, at best. The weak point remains the user as entry point, and sy...