2025 marked another strong year for Zoho, with a clear focus on embedding AI deeper into its ecosystem, unifying platforms, and expanding finance tools for businesses of all sizes.
AI Advancements Across the Suite
Zoho deepened its commitment to privacy-focused AI. Key moves included launching an in-house LLM to power Zia, adding agentic AI features for free in collaboration, customer experience, and HR apps, and enhancing low-code platform Creator with advanced AI capabilities like custom models.
Apps like Notebook gained AI-powered note-taking and collaboration, while WorkDrive evolved towards content intelligence with smarter management tools.
Zoho One Transformation
The standout update was ZO25 for Zoho One – a refreshed operating system introducing "Spaces" (personal, organisational, and functional), unified navigation, enhanced security features, and deeper AI integration via Zia Hubs (in closed preview). This overhaul streamlined workflows, reduced app-switching, and boosted contextual intelligence across the various apps. In addition, the administrator can now add other apps, from Zoho or third parties, into the Zoho One Spaces.
Finance and Operations Expansion
Zoho targeted scaling businesses with Zoho Spend – a complete spend management solution covering payroll (in select geographies), AP automation, travel, expenses, and procurement – and Zoho Billing Enterprise Edition for complex billing and revenue strategies. New AI features in the Finance Platform added automation, insights, and forecasting. For example - you can ask Zoho Books a direct question (natural language), or Zia provides additional insight, for example with the Invoicing Agent) As this is still mostly in preview release, we are currently testing the AI features.
Other Notable Updates
- CRM: Major Q2 enhancements, including CRM for Everyone expansions and in-house LLM integration.
- Projects: Smarter phases, accessibility improvements, and collaboration tools.
- Desk and People: AI-assisted mobile features and HR process refinements.
Zoho's 2025 releases reinforced its position as a scalable, integrated alternative – prioritising user control, privacy, and practical efficiency for growing organisations.
Staying Current with Zoho Through Aurelian Group's Digital Business Services
Through its Digital Business Services plan, Aurelian Group ensures clients remain current with Zoho's evolving ecosystem by delivering proactive ongoing maintenance and updates, including continuous improvements, security patches, and integration of the latest features and innovations. This managed service approach provides tailored support that keeps the Zoho environment optimised and ahead of developments, allowing businesses to leverage new capabilities without disruption.